Privacy policy – Fleur de Lys

Privacy Policy for Fleur de Lys Atelier

To the website users, we recommend that you read this policy, in order to understand and accept the conditions that make the personal data available and that authorize to collect, process and disclosure, in accordance with the regulation that is here presented.

Registration and processing data

Fleur de Lys Atelier registers only the personal data necessary to use in the online store and in the learning area, for the purpose of promoting and billing its products, and assumes the commitment of privacy and security in the processing of the same, as well as in the maintenance of the personal data of each user.

Personal data may be processed and sent to Fleur de Lys Atelier partners for the same promotion and billing purposes when customers purchase products made available by partners at the Fleur de Lys Atelier store, such as the Amazon.com affiliates program.

Under no circumstances will data be provided to third parties who are not partners of the online store or whose purpose is different from the promotion and billing of Fleur de Lys Atelier and/or its partners’ products.

Electronic communications

Subscriptions to our communication list (commonly known as a newsletter) are stored in the Mailchimp software, used for the storage and processing of your data, as well as for the management of our newsletter. You can learn more about Mailchimp’s practices here.

The user who subscribes to our newsletter will receive our communications by email and will keep up to date with our news. This subscription is made on the online form that we make available on our website.

The user has the possibility, at any time, to unsubscribe from our newsletter through the “Unsubscribe” feature made available at the bottom of all electronic communications sent by Fleur de Lys Atelier. As such, the user has the possibility to request at any time, the deletion of his/hers personal data provided for the purpose of sending electronic communications.

Payment and purchase data

Information regarding purchases made at the Fleur de Lys Atelier online store is available only to qualified company personnel. Payments data, when processed by the company, are protected and will not be disclosed; when processed by external entities, such as Paypal, these entities are responsible for their protection and non-disclosure.

Right to change, rectify, remove and forget

The customer has the right to change, rectify, remove and forget his data in our system with the exception of the data recorded in billing documents already issued which, for legal reasons, are not susceptible to change. The right of alteration, rectification, removal and forgetting previously mentioned may be exercised directly by the customer in his personal area or by request to the email hello@fleurdelys-atelier.com

Time limits for the retention of personal data

Retention of inactive accounts – 12 Months

Pending order hold – 3 days

Retention of failed orders – 3 days

Retention of cancelled orders – 3 days

Retention of completed orders – 24 months

Retention of purchase orders, invoices and receipts – those legally required at all times

Cookies

What are cookies?

As is a common practice on almost all professional websites, this website uses cookies, which are small files that are downloaded to your computer, to improve your experience that cookies collect, how we use them and why we sometimes need to store these Cookies. We will also share how you can prevent these cookies from being stored, warning that this action may degrade or “break” certain elements of the websites’ functionality in general and our website in particular.

For more general information about cookies, please visit the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features that they add to this website. It is recommended that you leave all cookies active if you are not sure whether you need them or not if they are used to provide a service that you use.

Disable Cookies

You can prevent cookies from being set by adjusting the settings on your browser (see your browser’s Help link to learn how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain features on this website. Therefore, it is recommended that you do not disable cookies.

The cookies we set

Cookies related to your customer account

If you create an account with us, we will use cookies to manage the registration and general administration process. These cookies will generally be deleted when you log out of your account, however, in some cases, they may remain afterwards to remember your website preferences when disconnected.

We use cookies when you are logged in so that we can remind you of that fact. This saves you from having to log in every time

We conduct specific revisions to this Privacy Policy. If we decide to change our Privacy Policy, we will post the revised policy on this website. We suggest that you check this Privacy Policy on a regular basis to check on any alterations. The effective date of this Privacy Policy is stated at the botom of this page.